Company Description

RadExpert provides 24/7 teleradiology reporting services to busy and remote hospitals and diagnostic centers, covering modalities such as conventional radiology, mammography, CT, MRI, and PET-CT. A dedicated team of radiologists and an extensive technical support team collaborate around the clock to deliver timely, accurate reports. RadExpert extends the capabilities of in-house diagnostic radiology teams, helping departments maintain high-quality service day and night throughout the year.

Team members work in a fast-paced, technology-enabled environment that supports continuous learning in medical imaging and healthcare services.

Role Description The Customer Service Representative is a full-time, on-site role based in Kochi. This role involves responding to inquiries from hospital and diagnostic center partners, handling service requests, and providing clear information about teleradiology workflows and report status. The representative will manage incoming calls, emails, and messages, log and track issues, coordinate with radiologists and technical support teams, and ensure timely resolution of concerns.

Day-to-day tasks include updating clients on report timelines, escalating technical or clinical issues as needed, documenting interactions in internal systems,



and maintaining a professional and empathetic communication style. The position requires consistent collaboration with cross-functional teams to support a high-quality customer experience in a 24/7 healthcare service environment.

Qualifications

- Demonstrated skills in Customer Service and Customer Support, including handling inquiries and resolving issues efficiently.
- Ability to enhance Customer Experience and maintain high Customer Satisfaction through transparent, empathetic communication.
- Experience in roles related to Customer Service Representatives or similar customer-facing positions.
- Strong verbal and written communication skills and the ability to interact professionally with healthcare stakeholders.
- Comfort working in a fast-paced, 24/7 service environment; willingness to work in shifts if required.
- Basic computer literacy and familiarity with CRM or ticketing systems; experience in healthcare or diagnostics is an advantage.
- Attention to detail, reliability, and a collaborative mindset for working closely with radiology and technical teams.
- Minimum of a high school diploma; a degree in any discipline or relevant vocational training in customer service is beneficial.

📌 Customer Service Representative (Kochi)
🏢 RADEXPERT
📍 Kochi