Customer Service Representative – Travel & Tourism Job Role

Job Responsibilities

- Handle customer queries related to domestic travel through calls, WhatsApp, and emails.
- Understand clients’ travel requirements, preferences, budget, and expectations.
- Assist with travel packages, itineraries, hotel bookings, transfers, sightseeing, and other travel services.
- Coordinate with suppliers, hotels, transport providers, and internal teams for smooth service delivery.
- Follow up with clients regarding quotations, bookings, payments, and travel requirements.
- Provide timely updates to customers and ensure a smooth pre-travel and post-booking experience.
- Handle customer concerns politely and coordinate with the concerned team for quick resolution.
- Maintain proper records of customer queries, follow-ups, and bookings.
- Build and maintain good relationships with customers and travel partners.

Requirements




- Valuable communication and customer-handling skills.
- Interest or basic knowledge of the travel and tourism industry.
- Polite, patient, and professional approach.
- Good follow-up and coordination skills.
- Basic knowledge of MS Office, WhatsApp, and email communication.
- Ability to understand client requirements and suggest suitable travel options.
- Previous experience in travel, tourism, hospitality, or customer service will be an advantage.
- Freshers with good communication skills and an interest in travel may also apply.

Key Skills Customer Handling | Travel Knowledge | Communication | Follow-up | Sales Coordination | Itinerary Understanding | Supplier Coordination | Problem Solving

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Service Representative (Noida)
🏢 Kalpvriksh Hospitality
📍 Noida