Customer Service Representative (B2B E-Commerce Support)

Location: Marathahalli RR, Doddanekundi, KR Puram Hobli, Bengaluru

Employment Type: Contractual (12 Months)

Work Mode: Work From Office

Shift: 24x7 Rotational Shifts (Including Night Shifts, Weekends & Quarter-End Support)

Job Summary

We are looking for a Customer Service Representative to provide Business-to-Business (B2B) support for a global software client. The ideal candidate will be responsible for handling customer inquiries, resolving order and fulfillment-related issues, managing support tickets, and ensuring a seamless digital purchasing experience.

This role requires excellent communication skills, a customer-centric mindset, and the ability to coordinate with cross-functional teams for effective issue resolution.

Key Responsibilities

- Handle customer and employee inquiries related to order management, fulfillment, and e-commerce support.
- Manage and resolve support tickets through ticketing systems.
- Investigate and troubleshoot customer-reported issues.
- Document customer interactions, case details, actions taken, and resolutions.
- Provide timely follow-up and ensure issue resolution.
- Support customers with account, payment, checkout, and order-related concerns.
- Educate customers on products, services, and support processes.
- Coordinate with internal teams and vendors for issue resolution.
- Meet productivity and quality standards as defined by the business.
- Maintain adherence to company policies, attendance requirements, and shift schedules.




- Conduct self-evaluations and participate in quality coaching sessions.

Required Skills & Qualifications
- Minimum 1 year of experience in Customer Service, Operations Support, Helpdesk, or Process Execution.
- Experience in ticket management and helpdesk query resolution.
- Good understanding of customer service tools and Microsoft Office Suite.
- Strong verbal and written communication skills in English.
- Excellent problem-solving and stakeholder management skills.
- Ability to work in a fast-paced workplace and learn quickly.
- Strong interpersonal and conflict management skills.

Preferred Skills
- Experience in E-Commerce, Digital Commerce, or Order Management Support.
- Understanding of B2B buying processes.
- Exposure to account management, payment support, checkout issues, and order fulfillment.
- Additional language proficiency is an advantage.

Mandatory Requirements
- For experienced candidates, PF and Form 16 documents from all previous organizations are mandatory during the hiring process.
- Candidates must be flexible to work in rotational shifts, including night shifts and weekends.

Benefits
- Opportunity to work with a leading global software client.
- Exposure to international B2B support operations.
- Professional growth in customer service and digital commerce support.

Application Process Interested candidates can apply by filling out the application form:

Application Form: https://lnkd.in/g4VMMSTr For further details, contact:

[email protected]

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