Role & responsibilities

1. Vendor Onboarding:

- Manage endtoend vendor onboarding, including eligibility checks, documentation collection, agreement coordination and internal approval workflows.

- Ensure all vendor records are accurately created and updated in internal systems as per company compliance requirements.

- Collaborate with legal, finance and operations teams to validate vendor credentials before activation.

1. Quotes Discussion & Negotiation:

- Coordinate with vendors to obtain competitive quotations, ensuring clarity in scope, pricing, deliverables and timelines.

- Evaluate quotes using costbenefit analysis and engage in negotiation to secure the best commercial and operational value for the organization.

- Prepare comparative statements and recommendation notes for management approval.

1. Letter of Intent (LOI) Preparation & Issuance

- Draft, review and issue LOIs to shortlisted vendors after commercial and operational finalization.

- Ensure LOIs comply with organizational policies and reflect agreed terms and responsibilities.

- Maintain proper version control and documentation for audit and reference.

1. Vendor Audit Coordination

- Conduct periodic vendor audits to ensure operational, financial, and compliance adherence.

- Track audit observations, coordinate corrective action plans, and ensure timely closure of non-compliances.

- Maintain audit records and provide reports to management as required.

1. Vendor Updates:

- Update vendor profiles, service details, compliance documents,



banking information and performance metrics in organizational internal portals.

- Ensure data accuracy, consistency and timely updates to support internal stakeholders such as operations, finance, and compliance teams.

- Coordinate with vendors and internal finance teams to review and validate LTDS documents submitted.

- Ensure timely application and verification of LTDS to avoid excess tax deduction.

- Maintain records of all LTDS certificates and monitor expiry/renewal timelines.

- Ensure applicable TDS deductions are accurately applied as per statutory guidelines.

- Coordinate with finance teams for timely TDS processing, reconciliation, and certificate issuance (Form 16A).

- Address vendor TDS queries and support resolution of discrepancies.

1. Obtaining No Due Certificate (NDC) from Providers

- Follow up with providers to obtain NDC confirming closure of financial obligations and pending dues.

- Validate outstanding payments, ensure alignment with finance records, and document final NDCs for audit and vendor offboarding.

- Maintain an NDC tracker for compliance and transparency.

Preferred candidate profile

1. Excel & Reporting Skills

- Prepare dashboards, trackers and management reports using advanced Excel functions (VLOOKUP/XLOOKUP, Pivot Tables, Power Query, etc.).

- Analyze vendor performance, cost trends, outstanding payments and audit outcomes through structured Excel models.

- Automate repetitive reporting tasks to improve accuracy and efficiency.

📌 Customer Service Manager (Hyderabad)
🏢 ICICI Lombard
📍 Hyderabad