Company Description BrightCHAMPS is a fast-growing global edtech platform focused on equipping children with real-world skills in areas such as Coding, Financial Literacy, Math, Robotics, AI, and Communication. Founded by educator and entrepreneur Ravi Bhushan, the company delivers over 200,000 live classes every month across more than 30 countries. Backed by $63M in funding and valued at $650M, BrightCHAMPS is widely trusted by parents, educators, and learners and has received multiple “Startup of the Year” recognitions.

The organization fosters a collaborative, impact-driven culture where educators and innovators work together to inspire young minds. Its vision is to become the world’s most trusted education platform, making transformative learning accessible to every child and empowering them to shape a brighter future.

Role Description This is a full-time, on-site Customer Service Manager role based in Bengaluru.

The Customer Service

Manager will oversee day-to-day customer support operations, ensuring timely and effective resolution of inquiries from parents, learners, and partners.

Responsibilities include managing and mentoring customer support teams, monitoring service performance, and implementing processes that improve customer satisfaction and retention. The role will involve analyzing customer feedback and data to identify trends, recommend enhancements to services,



and collaborate with cross-functional teams to address recurring issues.

The Customer Service

Manager will also develop and maintain communication standards, create training materials for support staff, and ensure that every interaction reflects BrightCHAMPS’ commitment to quality education and learner success.

Qualifications

- Strong customer-focused skills, including Customer Service Management, Customer Support, and Customer Satisfaction capabilities.
- Demonstrated Analytical Skills to interpret support metrics, identify trends, and drive data-informed improvements.
- Excellent Communication skills, with the ability to interact clearly and professionally with customers and internal teams.
- Experience leading or supervising customer service or operations teams in a rapid-paced environment, preferably in edtech or related sectors.
- Proficiency with CRM and customer support tools, and familiarity with ticketing and escalation workflows.
- Bachelor’s degree in Business, Communications, or a related field, or equivalent professional experience.
- Ability to work on-site in Bengaluru and collaborate effectively across diverse, cross-functional teams.
- Experience in process improvement, quality assurance, and customer journey mapping is an advantage.

📌 Customer Service Manager (Bengaluru)
🏢 BrightChamps
📍 Bengaluru