Company Description KonnectNXT is an AI-first verification enablement SaaS platform that helps businesses, organizations, and individuals build trust at scale by verifying people across diverse professional and personal contexts. The company’s unified platform supports identity, academic, career, financial, medical, and other custom verification use cases, enabling faster and more confident decisions.

KonnectNXT is ISO-27001 certified and is pursuing additional certifications and compliance milestones, including DPDPA, GDPR, and SOC II Type 2, to reinforce its commitment to security, privacy, and trust. By turning the unknown into the known, KonnectNXT ensures safer, more transparent interactions and empowers users to rely on verified trust rather than assumptions.

Role Description This is a full-time, on-site Customer Service Specialist role based in Hyderabad.

The Customer Service

Specialist will handle inbound and outbound customer interactions via phone, email, and chat, providing timely and accurate support related to KonnectNXT’s verification platform and services. The role involves resolving queries, troubleshooting basic technical and account issues, guiding users through product features, and escalating complex cases to appropriate internal teams. The specialist will document interactions, update customer records, follow standard operating procedures,



and contribute to continuous improvement of support processes. Day-to-day responsibilities also include maintaining high service quality, listening actively to customer concerns, and supporting initiatives to enhance overall customer experience and satisfaction.

Qualifications

- Strong Customer Support and Customer Service skills, with the ability to handle diverse inquiries professionally and efficiently.
- Demonstrated focus on Customer Satisfaction and Customer Experience, including empathetic communication and problem-solving.
- Excellent Phone Etiquette, clear spoken and written communication, and comfort handling high volumes of calls or chats.
- Ability to learn and explain SaaS products or technology solutions; experience in tech or startup environments is an advantage.
- Proficiency in English; additional regional language skills are beneficial.
- Strong attention to detail, accuracy in documentation, and basic computer literacy (CRM tools, ticketing systems, office applications).
- Collaborative mindset with the ability to work in a fast-paced in office environment in Hyderabad.
- Prior experience in customer service or support is preferred; a degree or diploma in any discipline is beneficial but not mandatory.
- Around 100+ calls a day
- Best Culture and Perks
- Long term stability

📌 Customer Service Intern (with PPO) (Hyderabad)
🏢 KonnectNXT
📍 Hyderabad