29 Aug
|
Transact BPO Services India
|
Bengaluru
29 Aug
Transact BPO Services India
Bengaluru
Handle customer inquiries via phone and other communication channels with professionalism and empathy. Provide explicit, accurate, and timely information about products and services. Build trust and maintain long-term relationships with customer accounts through effective communication.
Record and update customer interactions in CRM and back-office systems to ensure data accuracy. Support operational activities including documentation, account processing, and coordination with internal teams. Identify customer needs and provide appropriate solutions, ensuring satisfaction and timely resolution.
Assist in generating leads and supporting sales initiatives where required. Monitor and follow communication guidelines, policies, and compliance standards. Collaborate with team leads and managers to ensure seamless handovers and continuity of service.
📌 Customer Service Executive (Bengaluru)
🏢 Transact BPO Services India
📍 Bengaluru