Position: Customer Service Executive

About the Role:

Responsible for end-to-end customer and order management, ensuring timely and accurate execution of customer requirements. The role involves coordinating with customers, Sales, Production, and cross-functional teams to manage enquiries, order processing, approvals, production schedules, and deliveries. The position also requires proactive follow-up, stakeholder management and MIS reporting to ensure seamless order execution, follow timelines, and ensure customer satisfaction.

Key Responsibilities:

- Handle customer enquiries and orders, ensuring timely and accurate responses.

- Coordinate with Cross functional departments and other internal teams for smooth order execution.

- Handle Proforma Invoices, layouts, order summaries, and other customer reports.

- Coordinate customer approvals, purchase orders, payments, and order releases for production.

- Generate and monitor report: order status, production timelines, delivery schedules, and shipment updates etc.

- Follow up on urgent orders and coordinate with production teams to meet committed delivery timelines.

- Coordinate with customers and Sales teams for new opportunities.





- Obtain customer projections and forecasts to support advance raw material planning and smooth order execution.

- Prepare regular MIS and order-related reports for management and overseas teams.

Key Skills:

- Robust customer communication and coordination skills.

- Good follow-up and stakeholder management abilities.

- Ability to manage multiple orders and priorities in a fast-paced environment.

- Good knowledge of MS Excel and ERP systems (SAP preferred).

- Strong attention to detail and problem-solving skills.

- Experience in Customer Service, Order Management, or a similar role is preferred.

Qualification & Experience

- Minimum Graduate with good verbal and written communication skills.

- 3 to 5 years of relevant experience in Customer Service / Order Management.

- Prior experience in Printing Industry will be given preference.

- Strong computer skills with good knowledge of MS Office and Excel.

- Familiarity with integrated ERP systems; SAP experience is preferred.

- Candidates must be based in or willing to relocate to Navi Mumbai.

📌 Customer Service Executive (Dombivli)
🏢 r pac International
📍 Dombivli