Reporting To: Customer Service Manager / Team Leader
Employment Type: Full-Time
Working Hours: Monday to Saturday | 10:00 AM to 7:00 PM
Profile Summary:
We are looking for a Customer Service Executive with 1–2 years of experience to handle customer queries, order coordination, complaint resolution, and regular communication with customers and internal teams.
Key Responsibilities:
- Handle customer queries through calls, WhatsApp, email, and other communication channels.
- Coordinate with customers regarding orders, deliveries, product availability, and service-related concerns.
- Resolve customer complaints professionally and within the required timeline.
- Coordinate with Sales, Dispatch, Warehouse, and other departments for timely resolution.
- Maintain accurate records of customer interactions, complaints, and requests.
- Follow up with customers regarding pending orders, payments, deliveries, and service issues.
- Provide regular updates to customers regarding order status.
- Escalate critical customer issues to the concerned senior/team.
- Ensure a positive customer experience and maintain good customer relationships.
- Prepare daily/weekly customer service reports.
- Maintain proper documentation and update customer information in the system.
- Support the Sales Team in customer coordination and follow-ups.
Education:
- Graduate in any discipline.
- Relevant certification/course in Customer Service will be an advantage.
Required Skills:
- Excellent verbal and written communication skills.
- Good customer-handling and problem-solving abilities.
- Strong follow-up and coordination skills.
- Basic knowledge of MS Excel, MS Office, and CRM/ERP/HRMS systems.
- Ability to handle multiple customer queries simultaneously.
- Professional and positive attitude.
- Good team coordination skills.
- Ability to work under pressure and meet deadlines.
Pay: ₹10,000.00 - ₹20,000.00 per month
Perks
- Provident Fund
Work Location: In person
📌 Customer Service Executive (Surat)
🏢 Dolphy India
📍 Surat
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.