29 Aug
|
IDFC FIRST Bank
|
Navi Mumbai
29 Aug
IDFC FIRST Bank
Navi Mumbai
Job Requirements Role/ Job Title: Customer Service Executive- Credit Cards Inbound Business: COO Functions
Function/ Department: 'Customer Experience
Place of Work: Customer Delight Center
Roles & Responsibilities:
- Maintaining Service Quality
- Maintaining Average Handling Time
- Maintaining First Contact Resolution
- Maintaining TAT for all customer requests
- Channel Migration to alternate channels
- Driving NPS through positive customer experience
- Upselling of identified products for revenue generation
- Adherence to the weekly schedule (Roster) published including shifts 24*7
Secondary Responsibilities : Drive all the initiatives in the Customer contact center Key Success Metrics: SQ scores, NPS Scores, AHT, FCR, Sales and Adherence to schedule.
📌 Customer Service Executive-Credit Card Inbound (Navi Mumbai)
🏢 IDFC FIRST Bank
📍 Navi Mumbai