- Handle and resolve customer queries, requests, and service-related issues.
- Coordinate with customers, internal teams, technical teams, vendors, and other stakeholders.
- Create, track, update, escalate, and close tickets within defined timelines.
- Monitor open and pending tickets and provide regular status updates to customers.
- Understand customer issues and communicate them clearly to the relevant technical teams.
- Follow SOPs, escalation matrix, and defined support processes.
Pay: ₹20,000.00 - ₹30,000.00 per month
Advantages
- Health insurance
- Provident Fund
Work Location: In person
📌 Customer Service Executive (Thane)
🏢 Crest IT Consulting
📍 Thane
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