Roles and Responsibilities :
- Handle international customer inquiries via phone, email, or chat to resolve their queries and concerns.
- Process customer requests for product information, orders, returns, and exchanges in a timely and productive manner.
- Provide accurate and effective solutions to customers' issues while maintaining a high level of professionalism.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-8 years of experience in BPO/Call Centre environment with focus on International Chat Process.
- Excellent communication skills with the ability to understand diverse accents and languages (written).
- Proficiency in handling multiple conversations simultaneously while maintaining accuracy and attention to detail.
📌 Customer Service Executive (Chat- International) (Jaipur)
🏢 TP
📍 Jaipur