About The Company Mynd Integrated Solutions Pvt. Ltd. is a leading organization in the analytics, KPO, and research industry, committed to delivering innovative solutions that drive business excellence.

With a focus on quality, integrity, and customer satisfaction, the company has established a strong reputation for providing comprehensive services across various sectors. Our dynamic team leverages cutting-edge technology and industry best practices to support our clients' growth and success. We foster a collaborative and inclusive work environment that encourages professional development and continuous learning.

About The Role The Customer Service Coordinator role at Mynd Integrated Solutions Pvt. Ltd. is a vital position responsible for managing the end-to-end customer experience, ensuring seamless communication and resolution of customer inquiries related to product and service orders.

The incumbent will act as a key liaison between clients and internal departments, including sales, manufacturing, logistics, and service delivery. This contractual position, lasting up to two years on Mynd Payroll, offers an excellent chance for professionals with 1-3 years of relevant experience to develop their skills in a dynamic environment. The role involves handling complex customer issues across multiple regions, managing project responsibilities, and contributing to process improvements to enhance customer satisfaction.

Qualifications Candidates should possess a Bachelor’s or Master’s Degree, or an equivalent university qualification, in any relevant field. A minimum of 1 to 2 years of experience in order management or customer service within a similar industry is preferred.





The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a customer-centric approach. Knowledge of international compliance, local laws, and financial requirements related to sales contracts and product shipments will be advantageous. Proficiency in relevant software tools and CRM systems is also desirable.

Responsibilities

- Provide pre-sales and post-sales consulting to clients, assisting with product/service order fulfillment processes and addressing customer service requests such as order status updates, repair or calibration requests, product returns, and account management.
- Manage and coordinate the complete customer journey from order placement to installation, ensuring adherence to company policies, local laws, and international compliance standards.
- Resolve complex customer service issues, particularly for multi-country or multi-regional accounts, ensuring timely and effective solutions.
- Act as an intermediary between customers and internal teams, including sales, manufacturing, logistics, and service departments, to facilitate smooth communication and issue resolution.
- Influence production and shipping schedules, pricing adjustments, and contract modifications to meet customer needs and improve service delivery.




- Identify potential business opportunities through customer interactions and follow up accordingly, contributing to revenue growth.
- Lead or support project management activities for country, regional, or multi-country initiatives, ensuring project objectives are met within scope and timeline.
- Address customer inquiries with clearly defined objectives, solving problems of limited scope and complexity efficiently.
- Maintain accurate documentation of customer interactions, orders, and resolutions, ensuring data integrity and compliance.

Benefits Employees engaged in this role will have access to a competitive contractual package, with opportunities for professional growth and skill enhancement. The position offers exposure to a global customer base and cross-functional collaboration, enriching your industry experience. Additionally, the company promotes a supportive work environment that values innovation, teamwork, and continuous improvement. While the role is contractual, it provides valuable insights into customer service operations within a leading analytics and research organization, setting a strong foundation for future career advancement.

Equal Opportunity

Mynd Integrated Solutions Pvt. Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. All qualified candidates are encouraged to apply and will be considered based on merit and suitability for the role.

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