Position Overview

We are looking for a Customer Support Associate (Non-Technical) with 1–3 years of experience in customer support, service desk, or customer-facing roles. The ideal candidate should have excellent communication, customer-handling, follow-up, and coordination skills.

Key Responsibilities

- Handle and resolve customer queries, requests, and service-related issues.

- Coordinate with customers, internal teams, technical teams, vendors, and other stakeholders.

- Create, track, update, escalate, and close tickets within defined timelines.

- Monitor open and pending tickets and provide regular status updates to customers.

- Understand customer issues and communicate them clearly to the relevant technical teams.

- Follow SOPs, escalation matrix, and defined support processes.

- Ensure timely follow-up and resolution of customer issues.

- Handle multiple customer queries while working under pressure.

- Maintain proper communication and documentation of customer interactions.

- Provide excellent customer service and ensure customer satisfaction.

Required Skills





- 1–3 years of experience in customer support/service desk or a similar role.

- Strong customer-handling and communication skills.

- Excellent verbal and written communication.

- Positive understanding of Incident & Service Request Management.

- Experience with ticket creation, tracking, updating, escalation, and closure.

- Knowledge of ticketing/ITSM tools such as ServiceNow, Jira, Remedy, or similar tools.

- Strong follow-up, coordination, and stakeholder-management skills.

- Good problem-solving and interpersonal skills.

- Ability to understand customer issues and coordinate effectively with technical teams.

- Willingness to work in rotational shifts as per client requirements.

Job Details

- Position: Customer Support Associate – Non-Technical

- Experience: 1–3 Years

- Location: Airoli, Navi Mumbai

- Work Mode: Work From Office

- Shift: Rotational Shifts

- Industry: IT / Customer Support

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Customer Service Associate (Airoli)
🏢 Crest IT Consulting
📍 Airoli