​Key Responsibilities

- ​Customer Interaction: Manage inbound voice calls, tickets, and live chats from global customers to address billing, account, or technical inquiries.

- ​Issue Resolution & Troubleshooting: Diagnose problems systematically, apply defined standard operating procedures (SOPs), and escalate complex tickets to Tier-2 support teams.

- ​Performance Metrics: Consistently meet or exceed operational KPIs, including CSAT (Customer Satisfaction), AHT (Average Handling Time), FCR (First Contact Resolution), and QA scores.

- ​Documentation & CRM: Maintain accurate, real-time records of customer interactions, feedback, and resolutions in CRM software (Salesforce, Zendesk, Freshdesk).

- ​Cross-Functional Collaboration: Coordinate with billing, technical, and logistics departments to expedite urgent escalations.

​Requirements & Qualifications

- ​Age:



Below 28 years.

- ​Education: Any Bachelor’s Degree (B.Com, B.Sc, BBA, BA, B.E./B.Tech, or equivalent).

- ​Experience: 1–3 years of prior experience in international voice/semi-voice BPO or technical support (candidates with top-tier communication skills considered for lateral entry).

- ​Language Proficiency: Excellent verbal and written English communication skills with clear enunciation and active listening.

- ​Technical Skills: Proficiency in MS Office/Google Workspace, CRM platforms, and rapid typing speed (30+ WPM with 90%+ accuracy).

Pay: ₹25,000.00 - ₹38,000.00 per month

Perks

- Health insurance

- Provident Fund

Work Location: In person

📌 Customer Service Associate (Madurai)
🏢 Cp career solution
📍 Madurai