29 Aug
|
Nutanix
|
Bengaluru
Your Role
- Provide timely and quality support to worldwide customers, addressing licensing, subscription, and support portal issues.
- Troubleshoot and resolve process and systems-related support requests effectively.
- Collaborate with various stakeholders, including Systems Reliability Engineers and Sales, to enhance customer service and improve business productivity.
- Develop and maintain internal and external knowledge bases, including process documentation and user acceptance testing of current features.
- Implement process improvements based on stakeholder feedback to drive continual service enhancement.
- Act as a liaison to advocate for customer needs, ensuring high levels of satisfaction with Nutanix products.
- Manage multiple competing priorities while maintaining organization and quality in support delivery.
- Engage in team collaboration and innovation to enhance support processes and service delivery.
📌 Customer Service Advocate (Bengaluru)
🏢 Nutanix
📍 Bengaluru