Position: Customer Relationship Manager (CRM)

Department: Client Relations

Location: Sultanpur, Delhi

Experience: Minimum 4 years in customer relationship management, sales, interior/design, architecture, building materials, furniture, or a related industry.

About the Role:

We are looking for a confident, energetic, and well-spoken Customer Relationship Manager (CRM) to build and maintain strong relationships with clients, architects, and interior designers.

The ideal candidate will be responsible for communicating with clients, introducing and presenting our collections, arranging meetings and showroom visits, understanding customer requirements, and ensuring consistent follow-ups that convert enquiries into business opportunities.

Key Responsibilities:

· Communicate professionally with existing and potential clients, architects, and interior designers.

· Develop and maintain strong relationships with clients and design professionals.

· Make regular calls and follow-ups on enquiries, leads, quotations, meetings, and ongoing projects.

· Schedule and coordinate meetings with clients, architects, and designers.

· Invite clients and architects to visit the showroom and present our latest collections.

· Conduct product/collection presentations and explain features, applications, and benefits.

· Understand client requirements, preferences, budgets, and project timelines.

· Coordinate with the sales and internal teams to ensure smooth handling of customer requirements.

· Maintain an updated database of clients, architects, designers, leads, and project opportunities.

· Track follow-ups and ensure no potential lead is missed.

· Build a strong network of architects, interior designers, contractors, and other industry professionals.

· Attend client meetings, showroom visits, presentations, and industry events when required.

· Gather customer feedback and communicate it to the relevant internal teams.

· Work towards achieving lead conversion, meeting, and sales targets.

· Maintain professional and long-term relationships with key clients.





Required Skills

· Excellent verbal and written communication skills.

· Strong interpersonal and relationship-building skills.

· Confident and professional personality.

· Ability to speak comfortably with clients, architects, interior designers, and senior professionals.

· Strong follow-up and lead-management skills.

· Valuable presentation and negotiation skills.

· Ability to understand customer needs and recommend suitable collections/products.

· Organized, proactive, and self-motivated.

· Good convincing and influencing abilities.

· Comfortable making regular phone calls and handling client conversations.

· Basic knowledge of MS Office/Google Workspace and CRM tools.

· Ability to manage multiple clients and follow-ups simultaneously.

Preferred Background

Candidates with experience in architecture, interior design, building materials, tiles, stone, furniture, sanitaryware, lighting, surfaces, luxury products, or related industries will be preferred.

Freshers with excellent communication skills and a strong interest in client relationship management may also be considered.

Key Performance Indicators (KPIs)

· Number and quality of client/architect meetings scheduled

· Showroom visits and collection presentations

· Lead follow-up and response rate

· Lead-to-client conversion

· Repeat business and client retention

· Architect/designer network development

· Sales contribution from assigned clients/leads

· Timely updating of CRM and follow-up records

Ideal Candidate:

We are looking for someone who is people-oriented, confident, polished, persistent, and genuinely enjoys speaking with customers. The person should be comfortable initiating conversations, building relationships over time, presenting our collections with confidence, and consistently following up until the opportunity reaches a clear outcome.

If you are a strong communicator who enjoys meeting people, building professional relationships, and converting conversations into business opportunities, we would love to hear from you.

Pay: ₹50,000.00 - ₹65,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (Sultanpur)
🏢 Nivasa home
📍 Sultanpur