Job Role

- Customer Relationship Manager

- Meet prospective customers at their homes and understand their health goals and requirements.

- Explain the program and guide customers through the consultation and enrollment process.

- Build strong relationships with customers and provide a smooth experience from the initial interaction to successful onboarding.

- Handle customer queries and explain products and services in a simple and persuasive manner.

- Support customers with online consultations and payment processes.

- Maintain accurate customer records and sales updates in the CRM.

- Achieve weekly and monthly sales and conversion targets.

- Travel extensively within the assigned territory to meet prospective customers.

Key Responsibilities

Customer Acquisition & Field Sales:

- Visit prospective customers at their homes within the assigned territory.

- Generate and convert leads through field sales activities.

- Understand customer requirements, health goals, and expectations.

- Educate customers about the MetaGo medical weight loss program.

- Conduct product and service demonstrations where required.

- Convert prospects into successful enrollments.

Customer Relationship Management

- Build trust and maintain strong relationships with prospective and existing customers.

- Address customer queries and provide appropriate information about the program.

- Maintain a customer-first approach throughout the sales process.

- Ensure a high-quality customer experience from the first interaction to onboarding.

- Follow up with prospects to improve conversion rates.

Enrollment & Payment Support

- Guide customers through the enrollment process.





- Assist customers in completing online payment procedures.

- Coordinate with internal teams for online consultations and customer onboarding.

- Ensure all required customer information is accurately recorded.

CRM & Sales Reporting

- Maintain accurate records of customer interactions in the CRM.

- Update lead status, follow-ups, conversions, and sales activities.

- Track weekly and monthly sales performance.

- Work towards achieving assigned sales and conversion targets.

Required Skills

Sales Skills

- Field Sales.

- B2C Sales.

- Business Development.

- Lead Generation.

- Customer Acquisition.

- Product Demonstration.

- Sales Conversion.

- Negotiation.

Customer Management

- Relationship Building.

- Customer Handling.

- Query Resolution.

- Customer Service.

- Follow-up Management.

Digital Skills

- Basic smartphone and digital literacy.

- Ability to coordinate online consultations and payments.

- Basic CRM knowledge.

Education

Candidate Requirements

- 12th Pass.

- Graduation preferred.

Travel

- Must be comfortable travelling locally and meeting customers at their homes.

- Willingness to travel extensively within the assigned territory.

Preferred Candidate Profile

- Strong customer-first approach.

- Self-motivated and target-driven.

- Strong ownership and execution mindset.

- Ability to work independently.

- Comfortable working in a fast-paced environment.

- Strong communication, negotiation, and relationship-building skills.

Company Perks

- Opportunity to work in India's growing health-tech ecosystem.

- Structured training and career growth opportunities.

- Opportunity to contribute to helping customers achieve healthier lives.

📌 Customer Relationship Manager (Mumbai)
🏢 JobTrade
📍 Mumbai