Customer Relationship Manager – B2B Jewelry Industry

Experience: 8–10 Years | Qualification: Graduate / MBA preferred

About PinkCity Jewelhouse

PinkCity Jewelhouse Pvt. Ltd. is a leading jewelry manufacturing company based in Jaipur, with four specialized manufacturing facilities. The company is committed to quality, innovation, operational excellence, workplace safety, and responsible manufacturing.

Key Responsibilities

? International Client Relationship Management: Develop and maintain strong, long-term relationships with international B2B clients and understand their business requirements.

? Client Communication: Act as the primary point of contact for client inquiries, requirements, concerns, and follow-ups.

? Monitoring of Processes and Qualitative Analysis: Understand existing processes and analyze production to improve quality and efficiency as per customer requirements.

? Order & Delivery Coordination: Coordinate with Production, Quality, and Dispatch teams to ensure orders are completed and delivered within agreed timelines.

? Quality Coordination: Ensure customer orders meet required quality standards, buyer specifications, and applicable QC requirements.

? Customer Feedback & Complaint Handling: Collect feedback, coordinate with relevant teams,



and ensure timely resolution.

? Customer Engagement: Maintain regular communication via email, WhatsApp, and other channels. Support new collection and product communication.

? Internal Coordination: Work closely with Sales, Production, Quality, Marketing, ERP, and Dispatch teams.

Key Skills

✔️ Understanding of manufacturing processes with an analytical approach

✔️ Strong interpersonal and communication skills

✔️ Strong client relationship and coordination skills

✔️ Excellent problem-solving and customer-focused approach

✔️ Proficiency in CRM software, ERP, and MS Office

✔️ Robust follow-up, ownership, and coordination skills

✔️ Experience handling international B2B clients

✔️ Jewelry industry experience preferred

Ideal Candidate

8–10 years of experience in the Jewellery or Manufacturing industry, with experience handling international B2B clients. Excellent English communication, strong client-handling ability, good knowledge of CRM/ERP systems, and a strong understanding of production coordination and delivery timelines.

Interested candidates can share their resume at:

[email protected]

WhatsApp: (phone hidden)

📌 Customer Relationship ManagerB Jewelry Industry (Jaipur)
🏢 PINKCITY JEWELHOUSE P.
📍 Jaipur