CLIENT RELATIONSHIP MANAGER

Company: Anantham

Industry: Real Estate / Construction

Location: Gurgaon

Experience: 6 months–3 Years

Qualification: Graduate / Bachelor’s Degree

Working Days: Monday–Saturday

Salary: 1.80LPA to 2.40LPA

Job Summary

We are looking for a Client Relationship Manager (CRM) who will be responsible for maintaining solid relationships with existing clients, ensuring client satisfaction, handling queries and complaints, coordinating post-sales services, and following up for timely payment collection.

The ideal candidate should have excellent communication skills, a polite and professional approach, strong follow-up abilities, and a proactive attitude.

Key Responsibilities

- Manage and maintain strong relationships with existing clients.
- Ensure all client requirements and commitments are properly followed up after order placement.
- Coordinate with clients from the time of order confirmation until completion and payment collection.
- Provide effective after-sales service and ensure a high level of client satisfaction.
- Regularly communicate with clients and obtain genuine feedback regarding their experience.
- Understand client queries, concerns, and requirements and ensure timely resolution.
- Act as the primary point of contact for client complaints and escalate issues to the concerned department when required.
- Coordinate internally with relevant teams to resolve client-related issues efficiently.
- Provide clients with necessary information and support regarding company products and services.
- Conduct regular follow-ups with clients regarding pending requirements, services, documentation, and payments.
- Maintain proper records of client communication, complaints, feedback, and follow-ups.




- Proactively identify potential client concerns and take corrective action before they escalate.
- Support the company in improving client retention and building long-term relationships.
- Be available on calls and respond to important client requirements promptly.

Required Skills & Competencies

- Excellent verbal and written communication skills.
- Polite, professional, and customer-focused personality.
- Strong follow-up and coordination skills.
- Ability to communicate confidently with clients and internal teams.
- Proactive approach towards client requirements and problem-solving.
- Ability to understand different client situations and respond appropriately.
- Strong interpersonal and relationship-management skills.
- Good understanding of company products/services.
- Ability to handle complaints and difficult situations professionally.
- Strong ownership and responsibility for assigned clients.
- Good working knowledge of MS Office / Excel and basic reporting.
- Ability to work under pressure and manage multiple clients simultaneously.

Key Performance Areas (KPIs)

- Client satisfaction and retention.
- Timely resolution of client queries and complaints.
- Quality and frequency of client follow-ups.
- Timely collection of outstanding payments.
- Client feedback and service quality.
- Response time to client requirements.
- Accuracy of client records and follow-up status.

Ideal Candidate Profile The ideal candidate should be polite, confident, proactive, highly responsive, and strong in follow-ups, with the ability to build trust with clients and ensure that their concerns are addressed professionally and on time. Pay: ₹180,000.00 - ₹240,000.00 per year

Work Location: In person

📌 Customer Relationship Manager (CRM) (Gurugram)
🏢 Anantham Habitat Projects
📍 Gurugram