Guardian Angel Homecare Pvt. Ltd. is looking for an experienced Customer Relationship Executive to manage client relationships, handle enquiries, coordinate healthcare services, and ensure excellent client satisfaction.

Key Responsibilities

- Develop and maintain solid relationships with clients and their families.

- Handle incoming enquiry calls and convert enquiries into registered clients.

- Explain home healthcare services, rates, Terms & Conditions, and other service-related information to prospective clients.

- Invite prospective clients to the office for detailed discussions and service registration.

- Maintain accurate records of enquiries, registered clients, and active patients using CRM/software.

- Collect payments for Initial Patient Assessment.

- Coordinate with the Quality and Operations Teams for Initial Assessments at patients' homes.

- Prepare Client Service Agreements and coordinate signatures from the Client Representative and Branch Manager.

- Handle client complaints, concerns, and service-related issues and ensure timely resolution.

- Monitor client satisfaction through regular client communication, emails, and Google Reviews.

- Conduct client visits when required to understand their needs and ensure quality service delivery.





- Coordinate with the care team to ensure services are delivered according to individual patient requirements.

- Prepare regular reports on client satisfaction, retention, enquiries, conversion, and business growth.

- During Care Closure, ensure all outstanding payments are collected and coordinate with the Operations Team for necessary system updates.

Requirements

- Graduate in any discipline.

- 4–5 years of experience in Customer Service, Customer Relationship Management, Front Office, Healthcare, or a related field.

- Excellent communication and interpersonal skills.

- Strong customer-handling and relationship-building skills.

- Good problem-solving and negotiation skills.

- Customer-focused and service-oriented approach.

- Basic knowledge of CRM software; Zoho experience preferred.

- Good organizational, coordination, and follow-up skills.

- Ability to multitask and work under pressure.

- Experience in healthcare/home healthcare will be an added advantage.

Benefits

Salary: ₹25,000 – ₹30,000 per month

- Provident Fund (PF)

- Health Insurance Coverage

- Leave Encashment

Graduate in any discipline.

4–5 years of experience in Customer Service, Customer Relationship

📌 Customer Relationship Executive – Kochi
🏢 Guardian Angel Homecare Private
📍 Kochi