Job Titles: Customer Relation Executive (CRE) & Customer Relation Manager (CRM)

Location: Patia, Bhubaneswar

Industry: Automobile (Sales / Service)

Employment Type: Full-time

About the Customer Relations Team

We are expanding the Customer Relations department at our premium automobile dealership/service center in Patia. We are seeking highly polished professionals who understand the nuances of the automotive customer journey. Whether at the executive or managerial level, our team members are the face and voice of our brand, tasked with delivering a seamless, high-end customer experience.

Shared Mandatory Traits (For Both Roles)

To be considered for either position, candidates must possess the following core attributes:

- Impeccable Presentability: Sharp corporate attire, exceptional personal grooming, and a sophisticated, welcoming physical presence.
- Professional Talking Style: Highly articulate and diplomatic communication skills in English, Hindi, and Odia. Must possess a warm, confident, and polite tone, whether in person or over the phone.
- Automobile Expertise: Direct previous experience working within an automobile dealership or service center.

Role 1: Customer Relation Executive (CRE)

Key Responsibilities:

- Act as the first point of contact, warmly welcoming walk-in customers and ensuring a hospitable setting in the showroom or lounge.
- Manage inbound calls and inquiries regarding vehicle models, service bookings, and pricing with absolute professionalism.
- Coordinate with sales and service advisors to ensure smooth customer handoffs and minimal wait times.
- Conduct post-sale and post-service follow-up calls to gather feedback and record responses in the CRM system.
- Maintain the pristine appearance of the reception and customer lounge areas.





Specific Requirements:

- Experience: 1 to 3 years as a CRE or Guest Relations Executive within the automobile sector.
- Education: Bachelor’s degree in any discipline.

Role 2: Customer Relation Manager (CRM) Focus: Team Leadership, Escalation Management, & CSI Strategy

Key Responsibilities:

- Lead, train, and mentor the CRE team on proper grooming standards, communication etiquette, and workflow efficiency.
- Act as the ultimate escalation point for complex customer grievances, using high-level diplomacy to resolve issues and protect the brand’s reputation.
- Analyze Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) data to identify trends and implement service improvements.
- Personally oversee the end-to-end dealership experience for VIP and High-Net-Worth Individual (HNI) clients.
- Bridge the gap between sales, service, and spare parts departments to ensure a frictionless customer journey.

Specific Requirements:

- Experience: 4 to 8+ years of automotive customer relations experience, with a minimum of 2 years in a team lead or managerial capacity.
- Education: Bachelor’s or Master’s degree (MBA preferred).
- Skills: Strong analytical ability for CRM/CSI reporting and advanced conflict-resolution skills.
- For More Details Contact 9937 544 802 (Uday Sir)

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund

Application Question(s):
- Please Share your Gender.
- Do you have a Bike/Scooty/Car ?
- Do you have Experience In Automobile Sector ? if yes, How many years ?
- Can you manage a team of 50 given they will be fresher ? [P.s. by Manage we hereby mean juicing the output from them]

Work Location: In person

📌 Customer Relations Executive & Manager (Patia)
🏢 Digisell walker
📍 Patia