We are looking for a customer-focused and enthusiastic Customer Relationship Executive (CRM) to manage customer interactions, maintain robust relationships, and ensure a high level of customer satisfaction. The role involves handling customer queries, follow-ups, complaints, feedback, and maintaining accurate customer records in the CRM system.

Key Responsibilities

- Manage customer relationships and provide excellent customer service.
- Handle customer enquiries through phone calls, emails, WhatsApp, and other communication channels.
- Make regular follow-up calls to existing and prospective customers.
- Maintain and update customer information, communication history, and follow-up details in the CRM system.
- Coordinate with the Sales, Operations, Service, and Accounts teams to resolve customer issues.
- Handle customer complaints professionally and ensure timely resolution.
- Maintain proper records of customer interactions and follow-up activities.
- Collect customer feedback and share significant insights with the management team.
- Prepare daily/weekly/monthly CRM and customer follow-up reports.
- Ensure timely communication with customers regarding products, services, offers, and updates.
- Maintain a professional and positive relationship with customers at all times.

Required Skills & Qualifications
- Bachelor's degree or equivalent qualification.




- 1–3 years of experience in Customer Relationship Management, Customer Service, Sales Support, or a related field.
- Good communication and interpersonal skills.
- Strong telephone etiquette and customer-handling skills.
- Basic knowledge of CRM software and MS Office/Google Workspace.
- Good follow-up and coordination skills.
- Ability to handle customer complaints calmly and professionally.
- Strong organizational skills and attention to detail.
- Ability to work independently as well as part of a team.
- Fluency in English; knowledge of local/regional languages is an advantage.

Key Performance Indicators (KPIs)
- Customer satisfaction and retention.
- Number and quality of customer follow-ups.
- Lead conversion and repeat business.
- Response and issue-resolution time.
- Accuracy and completeness of CRM records.
- Customer complaint resolution rate.
- Achievement of assigned CRM/customer-service targets.

Preferred Candidate Profile The ideal candidate should be customer-oriented, polite, proactive, organized, and confident in communication, with the ability to build long-term relationships and ensure a positive customer experience. Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Relation Executive (Rajagiri)
🏢 SANSKEY TECHNOLOGIES (I
📍 Rajagiri