Role Overview: We are hiring for one of our clients, seeking a Retail CX & Policy Specialist to work on a contract basis. The role involves developing and implementing customer experience policies for retail operations, ensuring compliance with industry regulations and company standards. This position requires a balance of technical expertise in policy frameworks and hands-on customer service experience.
Key Responsibilities
- Develop and document customer experience policies tailored to retail operations, ensuring alignment with regulatory requirements and business objectives.
- Monitor and analyze customer feedback channels to identify policy gaps and recommend improvements for enhanced satisfaction and retention.
- Collaborate with cross-functional teams to implement policy changes and assess their impact on customer interactions and operational workflows.
- Conduct audits and reviews of retail customer service practices to ensure adherence to established policies and compliance with relevant laws.
- Provide training and guidance to retail staff on policy implementation, ensuring consistent application across all customer touchpoints.
Required Skills & Qualifications:
- Experience drafting and refining customer experience policies in a retail or service-based setting.
- Knowledge of retail industry regulations, compliance standards, and customer service best practices.
- Proficiency in analyzing customer feedback data and translating insights into actionable policy adjustments.
- Solid written and verbal communication skills for documenting policies and training stakeholders.
- Ability to work independently in a remote setting while meeting deadlines and maintaining accuracy.
More About the Opportunity:
This role offers a unique opportunity to work with a global leader in the retail industry, contributing to the standardization of customer experience policies across multiple markets. The position requires a detail-oriented professional capable of balancing regulatory compliance with practical retail operations.
Equal Opportunity Employer:
We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.
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📌 Customer Experience Specialist (Remote) (India)
🏢 Jobs Ai
📍 India
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