Shift timings: 10am to 7pm, 12pm to 9pm (Rotational off) Key Responsibility:

- Handle 20–30 customer chats daily via website, WhatsApp, Instagram, or other online platforms.
- Make 100–150 outbound calls per day to generate prospects and close sales.
- Provide detailed product information and assist customers in selecting jewelry pieces.
- Follow up consistently with leads to convert inquiries into sales.
- Achieve and exceed monthly sales targets.
- Maintain accurate records of customer interactions and follow-ups.
- Understand customer requirements and suggest suitable products.
- Coordinate with internal teams for order processing and delivery updates.

Requirements • 1–2 years of experience in online sales / tele-calling / customer handling.

- Jewelry industry experience preferred (luxury retail experience is a plus).
- Strong understanding of sales processes and customer conversion strategies.
- Excellent communication and persuasion skills.
- Target-oriented and self-motivated.
- Strong follow-up and relationship-building skills.
- Ability to work in rotational shifts and versatile week-offs.
- Comfortable handling high-volume calls and chats daily.

📌 Customer Sales Specialist (Mumbai)
🏢 NONAGON EXECUTIVE RESEARCH
📍 Mumbai