Key Responsibilities

- Sites &
- Portfolio Ownership

Take end-to-end ownership of Experience &
- Hospitality Operations across assigned projects within the zone, prioritising readiness, risks, interventions and consistent delivery of defined standards.

- Site Readiness &

- Launch Execution

Own readiness of assigned projects from pre-opening preparation through launch and post-launch stabilisation, ensuring customer-facing environments are ready to deliver the intended experience.

- Readiness Assessment &

- Closure

Conduct structured site assessments covering customer experience, hospitality, facilities, brand presentation, technology, safety, functionality and operational requirements; identify gaps and drive them through closure.

- Customer Experience &

- Quality Assurance

Assess each location through a customer lens, ensuring presentation, functionality, comfort, cleanliness, hospitality and service readiness meet defined standards.

- Cross-Functional Coordination &

- Closure

Work closely with Technical, Design, Marketing, Sales, Facilities, IT, Procurement and other teams to manage dependencies, resolve readiness issues and achieve agreed milestones.

- Launch Planning &

- Execution

Develop project-wise readiness plans, track critical timelines, identify risks early and ensure customer-facing requirements are completed before opening.

- Operational Experience Reviews Conduct regular post-launch reviews to ensure customer-facing environments continue to meet defined experience, hospitality, presentation and operational standards.

- Risk, Escalation &





- Problem Solving

Identify readiness and operational risks early, recommend practical solutions and escalate critical dependencies requiring leadership intervention.

- Cost &

- Resource Effectiveness

Monitor readiness and operational requirements, identify opportunities for standardisation, resource efficiency and cost optimisation without compromising customer experience or quality.

- Vendor &

- Partner Coordination

Work with functional owners and service partners to monitor quality, timelines and service outcomes and drive corrective actions where required.

- Performance Tracking &

- Reporting

Maintain project readiness trackers, action plans, risk status, closure timelines and performance measures, providing clear visibility to the GM and leadership.

- Continuous Improvement &

- Standardisation

Capture project learnings, identify recurring issues and support development of standard solutions, specifications, checklists and practices that improve future launches and operations.

Key Competencies: -

- Customer-Focused Execution - Evaluates readiness and operations through the customer lens.

- Project &
- Operational Ownership

-Takes responsibility from planning through closure.





- Cross-Functional Collaboration - Aligns teams around common outcomes and timelines.

- Problem Solving &

- Solutioning

- Resolves operational challenges practically.

- Planning &

- Prioritisation

- Manages multiple projects, risks and dependencies.

- Commercial Awareness - Balances quality, experience, timeline and cost.

- Decision Making &

- Accountability

- Acts with ownership and drives timely closure.

- Discipline &

- Execution Excellence

- Delivers consistently with attention to standards and outcomes.

Technical Skills

- Site &
- Launch Readiness

- Readiness planning, pre-opening requirements, checklists and stabilisation.

- Project &

- Site Operations

- Facilities, MEP interfaces, infrastructure and operational requirements.

- Experience &

- Quality Assessment

- Customer-facing inspections, quality checks and standards validation.

- Site Inspection &

- Closure

- Snag identification, closure tracking and readiness validation.

- Project Planning &

- Tracking

- Milestones, dependencies, risks and action plans.

- Cost &

- Resource Management

-Budget awareness, optimisation and standardisation.

- Vendor &

- Service Coordination

- Performance, service levels, quality and delivery follow-up.

- Data &

- Performance Reporting

- Readiness dashboards, trackers, trends and project reporting.

Puravankara Limited is an equal prospect employer. We value diversity and encourage applications from all qualified individuals.

📌 Customer Experience and Hospitality (Bengaluru)
🏢 Puravankara
📍 Bengaluru