Role & responsibilities

- Make outbound calls to customers in the US market regarding overdue/outstanding payments.
- Effectively communicate payment expectations, due dates, and available payment options.
- Understand the reason for delinquency and work with customers to identify appropriate payment solutions.
- Negotiate and establish payment arrangements within approved guidelines.
- Follow up on promised payments and ensure commitments are met.
- Maintain accurate and complete records of all customer interactions, commitments, and payment arrangements.

Preferred candidate profile

- Experience in US collections, debt collection, accounts receivable, credit card collections, loan collections, healthcare collections, or similar US voice processes.




- Experience working with US customers in a BPO/contact-center workplace.

Job Location : Noida, sec 62

Travel allowance

Shift: Fixed Shift US EST (Night Shift)

Working Days: 5 Days (Monday to Friday)

Weekends Off: Saturday & Sunday

Compensation: Competitive Salary + Lucrative Uncapped Incentives

IMMEDIATE JOINERS PREFERRED

Contact Person :- Suman Negi ((phone hidden))

Interested candidates can whatsapp their resume on the above mentioned number or email at [email protected]

📌 Customer Care Executive/Sr. CSE | Noida Sec. 62
🏢 Orion IT Services
📍 Noida