Job Overview

We are looking for a customer-focused Customer Care Executive with 1–2 years of experience to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels.

Key Responsibilities

- Handle customer inquiries through phone, email, chat, and other communication channels.
- Understand customer concerns and provide accurate, timely solutions.
- Resolve complaints professionally while maintaining a positive customer experience.
- Follow up with customers to ensure issues are fully resolved.
- Maintain accurate records of customer interactions and feedback.
- Coordinate with internal teams to resolve customer-related issues.
- Escalate complex or unresolved cases to the appropriate department.
- Meet customer service, response-time, and quality targets.
- Identify recurring customer issues and share feedback with the relevant teams.
- Maintain a professional and customer-friendly approach at all times.

Education & Qualifications
- Bachelor’s degree or diploma in Business Administration, Customer Service, Communications, or a related field.
- 1–2 years of experience in customer service, customer support, call center,



or a similar role.
- Fresh graduates with strong communication skills may also be considered, depending on the role requirements.
- Good working knowledge of MS Office / Google Workspace and customer service systems.
- Strong verbal and written communication skills in English.

Requirements
- Excellent communication and interpersonal skills.
- Strong customer-first attitude with patience and empathy.
- Ability to handle difficult customers and challenging situations professionally.
- Good problem-solving and decision-making skills.
- Strong attention to detail and follow-up skills.
- Ability to multitask and prioritize work in a fast-paced environment.
- Skilled telephone and email etiquette.
- Comfortable working with CRM systems and basic computer applications.
- Ability to work independently as well as collaboratively with different teams.
- Positive attitude, reliability, and willingness to learn.

Key Competencies Customer Focus | Communication | Problem Solving | Empathy | Patience | Teamwork | Time Management | Attention to Detail | Conflict Resolution

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Executive (Marol)
🏢 NASEEM PERFUME
📍 Marol