We are looking for a confident, customer-focused and professional Customer Care Executive to join our team. The candidate will be responsible for handling customer queries, resolving complaints, providing accurate information and ensuring a positive customer experience.
Key Responsibilities
- Handle customer queries and complaints through calls, emails and chat.
- Provide accurate and timely solutions to customer concerns.
- Maintain a polite, professional and helpful approach while communicating with customers.
- Understand customer requirements and provide appropriate assistance.
- Escalate complex issues to the concerned department whenever required.
- Maintain accurate records of customer interactions in the CRM/system.
- Follow company policies, processes and customer service standards.
- Achieve assigned customer service KPIs and quality targets.
- Coordinate with internal teams for timely resolution of customer issues.
- Collect customer feedback and share recurring issues with the management.
Candidate Requirements
- Minimum qualification: 12th Pass / Graduate.
- Freshers and experienced candidates can apply.
- Good communication and interpersonal skills.
- Basic to good knowledge of Hindi .
- Good listening and problem-solving abilities.
- Basic computer knowledge.
- Comfortable working in a team workplace.
- Customer-oriented attitude with patience and a positive approach.
Experience 0–3 Years of experience in Customer Care, Customer Support, BPO, Telecalling or a related field preferred. Freshers may also be considered based on communication skills.
Pay: ₹14,000.00 - ₹16,000.00 per month
Benefits
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 Customer Care Executive (Noida)
🏢 NSCS
📍 Noida
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