- Handle 150+ inbound/outbound customer calls per day with speed and accuracy
- Resolve escalations related to delivery delays, order quality, and service complaints
- Coordinate in real time with field and operations teams to track and close open issues
- Log every customer interaction and resolution accurately in the CRM/ticketing system
- Follow SOPs and escalation matrices for high-priority or repeat complaints
- Flag recurring issues to the team lead for root-cause fixes
What we're looking for:
- 1-3 years of experience in customer support / call centre / BPO
- Comfortable handling high call volumes in a fast-paced, target-driven setup
- Solid verbal communication in English and Hindi/Kannada (regional language a plus)
- Calm under pressure, with a solutions-first attitude
📌 Customer Care Executive (Bengaluru)
🏢 Iztri
📍 Bengaluru
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