At ATRI, were building a fashion brand where every customer interaction matters.
Were looking for someone who is warm, articulate, organised and genuinely enjoys helping people.
What youll be doing:
- Handle customer queries across WhatsApp, calls, Instagram & email
- Assist customers with orders, sizing, returns & exchanges
- Follow up on pending queries and ensure timely resolution
- Coordinate with the operations, production & dispatch teams
- Handle customer concerns with patience and professionalism
- Maintain customer records and update order/CRM information
- Help create a seamless, premium customer experience
What were looking for:
Excellent communication skills in English & Hindi
Warm, patient and customer-first approach
Strong follow-up and coordination skills
Ability to multitask and manage multiple conversations
Valuable understanding of WhatsApp Business & CRM tools
E-commerce, fashion or retail experience is a plus
If youre someone who believes great customer service is about more than just answering queries, we’d love to hear from you.
📌 Customer Care Executive (Gurugram)
🏢 House Of Atri
📍 Gurugram
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