29 Aug
|
shivanya consultants
|
Chandni Chowk
29 Aug
shivanya consultants
Chandni Chowk
- Answer all inbound /outbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
📌 customer care cum telecaller (Chandni Chowk)
🏢 shivanya consultants
📍 Chandni Chowk