29 Aug
|
AGI Moneey
|
Mumbai
Key Responsibilities:
- Handle inbound and outbound customer calls, chats, and emails
- Communicate clearly and confidently in Marathi, Hindi, and English
- Resolve customer queries, complaints, and requests in a timely manner
- Provide accurate information about products, services, and processes
- Maintain customer records and update information in the system
- Escalate complex issues to the relevant department when required
- Follow company policies, procedures, and quality standards
- Ensure high levels of customer satisfaction and service quality
Required Skills & Qualifications:
- Fluent in Marathi(spoken, Reading& Writing)
- Good communication skills in Hindi and English
- Basic computer knowledge (MS Word, Email, CRM tools preferred)
- Positive listening, problem-solving, and interpersonal skills
- Ability to work in shifts, weekends, or holidays if required
- Customer-focused attitude with patience and empathy
📌 Customer Care Executive (Mumbai)
🏢 AGI Moneey
📍 Mumbai