We are looking for a Customer Relationship Manager to build and maintain strong relationships with customers and ensure a smooth post-sales experience. The role involves managing customer communication, resolving complaints efficiently, and working closely with sales and accounts teams to deliver high customer satisfaction.
Key Responsibilities
- Handle customer communication after sales and maintain long-term relationships
- Resolve customer issues and complaints in a timely manner
- Conduct customer satisfaction and quality assurance surveys
- Coordinate with internal teams to ensure effective service delivery
- Maintain accurate customer records and reports
Requirements
- Graduate / Post Graduate / MBA in any stream
- 2-6 years of experience
- Good communication and interpersonal skills
- Moderate to advanced Excel knowledge
- Solid numerical and analytical ability
- Comfortable using Office365 / Google Workspace
- Bilingual or multilingual skills are an added advantage
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 CRM Professional (Hyderabad)
🏢 Credvest
📍 Hyderabad
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