Role & responsibilities

- Manage client/customer relationships and retention.

- Handle queries, complaints & escalations.

- Lead and monitor the CRM team.

- Maintain CRM data, follow-ups &
- MIS reports.

- Track customer satisfaction and engagement.

- Coordinate with Sales &

- Operations teams.

- Improve customer experience and achieve CRM targets.

Preferred candidate profile

- Graduate / MBA / PGDM preferred.

- 5 to 8 years of experience in CRM / Client Relationship Management.

- Strong customer handling and communication skills.

- Experience in team handling and escalation management.

- Good knowledge of CRM software &
- MS Excel

.

- Strong problem-solving and relationship-building skills.

- Target-oriented with good leadership abilities.

Perks and benefits

- Competitive Salary

- Performance-Based Incentives

- Growth &
- Promotion Opportunities

- Positive Work Environment

- Learning &

- Development Opportunities

- Paid Leave &

- Statutory Perks

- Employee Recognition &

- Rewards

- Career Growth Opportunities

📌 Crm Manager (Gurugram)
🏢 Decon Global Solutions
📍 Gurugram