Role Overview

Manages customer data, interactions, and feedback through CRM tools, helping improve customer satisfaction and retention.

Key Responsibilities

● Maintain accurate customer master data, contact details, and interaction history in CRM.

● Log all inbound and outbound calls, meetings, and follow-ups for sales team.

● Run campaigns for new products, schemes, and offers; track responses and leads.

● Coordinate resolution of customer complaints with relevant departments and close the loop with customers.

● Generate reports on customer activity, retention, and satisfaction.

● Support implementation and continuous improvement of CRM system.

Key Requirements

● Graduate; experience in customer service/sales support preferred.

● 13 yearsʼ experience in CRM or inside sales.

● Valuable communication skills and comfort with software tools.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: Hybrid remote in Kotla Mubarakpur, Delhi, Delhi

📌 CRM Executive (Kotla Mubarakpur)
🏢 Leshrac Electricals
📍 Kotla Mubarakpur