Company Description Batra Art Press Group of Companies is an India-based editorial, design, and production organization that provides end-to-end outsourcing solutions for book publishers. The group offers services including design and illustrations, co-editions, and printing for international clients.

Batra Art

Press collaborates with publishing houses across Europe, the USA, and South America at competitive prices. The company showcases its work at major international book fairs such as the Frankfurt Book Fair, Bologna Children’s Book Fair, and Guadalajara International Book Fair, reflecting its global reach and industry engagement. Interested applicants can learn more about the company’s portfolio and services by visiting its website or contacting the team.

Role Description The CRM Executive will manage and optimize customer relationships across the publishing and production lifecycle, acting as a key point of contact for international and domestic clients. In this full-time, in office role based in the Greater Delhi Area, the CRM Executive will handle customer queries, track communications, and maintain accurate CRM records to support smooth project delivery.

Daily activities include monitoring customer satisfaction, coordinating with internal teams (sales, editorial, design, and production), and implementing retention strategies. The role also involves analyzing customer data,



preparing reports on customer behavior and engagement, and supporting sales initiatives by identifying opportunities to strengthen existing relationships. The CRM Executive will contribute to continuous improvement of customer experience processes and ensure timely and professional responses to all client interactions.

Qualifications

- Strong customer relationship skills, including Customer Retention and Customer Experience, with a focus on building long-term partnerships.
- Effective Communication abilities, both written and verbal, to interact with international and domestic clients and internal teams.
- Solid Analytical Skills to interpret CRM data, generate insights, and support decision-making for customer engagement strategies.
- Exposure to Sales processes, with the ability to support account growth, upselling, and cross-selling within existing customer bases.
- Proficiency in CRM tools or customer database systems and basic MS Office (Excel, Word, PowerPoint).
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience.
- Detail-oriented, organized, and able to manage multiple client accounts and tasks simultaneously.
- Prior experience in publishing, media, or a B2B service environment is an advantage.

📌 CRM executive (Delhi)
🏢 Batra Art Press Group of Companies
📍 Delhi