Customer Relationship Manager (CRM)

Location: Jaipur, Rajasthan

Company: Gynocci

Department: Operations / Patient Relationship Management

Employment Type: Full-Time

About Gynocci

Gynocci is committed to providing quality healthcare services with a patient-centric approach. We focus on delivering exceptional experiences through professional care, efficient coordination, and strong patient engagement.

Job Summary

We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage patient interactions, ensure high satisfaction levels, coordinate appointments, and maintain long-term relationships with patients. The ideal candidate should possess excellent communication skills, problem-solving abilities, and experience in customer service or healthcare coordination.

Key Responsibilities

- Handle patient inquiries through calls, WhatsApp, emails, and in-person interactions.
- Build and maintain positive relationships with patients and their families.
- Coordinate appointments, consultations, follow-ups, and treatment schedules.
- Ensure timely communication regarding services, packages, and healthcare programs.
- Resolve patient concerns, complaints, and escalations effectively.
- Maintain accurate patient records and update CRM software regularly.
- Work closely with doctors, nursing staff,



and operations teams to ensure smooth patient experiences.
- Conduct patient feedback calls and prepare satisfaction reports.
- Support retention and engagement initiatives to improve patient loyalty.
- Generate daily, weekly, and monthly CRM performance reports.
- Assist in lead conversion and patient onboarding activities.

Required Qualifications
- Bachelor's degree in any discipline.
- 1 to 3 years of experience in Customer Relationship Management, Patient Care, Customer Service, or Healthcare Coordination.
- Freshers with excellent communication skills may also apply.
- Proficiency in MS Office and CRM software.
- Hindi and English communication skills are mandatory.

Required Skills
- Excellent verbal and written communication.
- Strong interpersonal and relationship-building skills.
- Problem-solving and conflict-resolution abilities.
- Ability to multitask and manage patient appointments efficiently.
- Positive organizational and documentation skills.
- Customer-centric mindset with empathy and professionalism.

Preferred Experience
- Experience in hospitals, clinics, healthcare organizations, wellness centers, or medical consulting services.
- Familiarity with patient management and appointment scheduling systems.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 CRM Executive (Jaipur)
🏢 Gynocci
📍 Jaipur