Position: CRM Executive / Senior Executive

Department: Customer Relationship Management

Industry: Construction

Experience: 3–6 Years

Location: Chennai

Employment Type: Full-time

We are looking for a proactive and customer-focused CRM Executive / Senior Executive to manage customer relationships throughout the property/project lifecycle. The candidate will be responsible for coordinating with customers, sales and project teams, handling enquiries and follow-ups, scheduling site visits, maintaining customer records, and ensuring timely resolution of customer queries.

Roles & Responsibilities

- Handle customer enquiries and provide timely information regarding projects, specifications, pricing, payment schedules, and project status.
- Follow up with prospective customers and maintain regular communication.
- Coordinate and schedule site visits and customer meetings.
- Maintain accurate customer details, enquiry status, follow-up records, and interaction history.
- Handle customer queries, complaints, and service requests professionally and ensure timely resolution.
- Coordinate with customers regarding booking, agreement, documentation, payments, and other formalities.
- Follow up with customers for pending documents and payment-related requirements in coordination with the Accounts team.




- Provide customers with regular updates on construction/project progress, possession, handover, and other project-related activities.
- Coordinate pre-handover and handover activities with customers.
- Maintain proper CRM reports, MIS reports, and daily/weekly follow-up reports.
- Ensure customer data and communication records are updated regularly in the CRM/software or Excel.
- Collect customer feedback and identify areas for improving customer satisfaction.
- Maintain professional relationships with existing and prospective customers.
- Perform other CRM and customer coordination activities assigned by the management.

Key Skills Required
- Good communication and interpersonal skills.
- Strong customer-handling and follow-up skills.
- Positive coordination and negotiation abilities.
- Proficiency in MS Excel, MS Word.
- Good documentation and reporting skills.
- Ability to handle multiple customers and follow-ups simultaneously.
- Should be organized, responsible, and target-oriented.
- Knowledge of construction industry will be an added advantage.
- Good spoken English and Tamil preferred.

Qualification Any Graduate with relevant experience in CRM.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 CRM Executive (Valasaravakkam)
🏢 Acacia Home
📍 Valasaravakkam