Coupa Technical Consultant

Reports to: Manager, Procurement Operations

POSITION SUMMARY

We are seeking an experienced Coupa Technical Consultant to manage, support, and enhance the end-to-end Procure-to-Invoice (P2I) process within the Coupa platform.

The individual will serve as the primary technical resource for Coupa and will work closely with Procurement, Accounts Payable, Finance, IT, suppliers, and integration teams to ensure reliable operation of purchasing, receiving, invoicing, approval, accounting, and ERP integration processes.

The ideal candidate will combine strong Coupa functional knowledge with hands-on technical and integration expertise, and will be capable of troubleshooting production issues, managing configuration changes, supporting releases, and driving continuous improvement and automation across the P2I lifecycle.

This position is best suited for a hands-on Coupa technical resource rather than a purely functional Coupa analyst. The individual should be comfortable moving between business process discussions with Procurement/AP and detailed technical troubleshooting involving Coupa configuration, APIs, interfaces, ERP integrations, and production support.

Qualifications

REQUIRED QUALIFICATIONS

- Bachelors degree in Information Technology, Computer Science, Finance, Supply Chain, or related discipline.
- 8+ years of experience with Coupa or similar Source-to-Pay / Procure-to-Pay platforms.
- Minimum 5+ years of hands-on Coupa experience.
- At least part of 2 implementation of Coupa as Procure-to-Pay platform
- Strong understanding of Procure-to-Pay / Procure-to-Invoice business processes.
- Hands-on experience with Coupa Procurement and Invoicing standard flow.
- Experience configuring Coupa business rules and approval workflows.
- Experience supporting Coupa integrations with ERP systems.
- Experience with APIs, XML, cXML, CSV, SFTP, and enterprise integration concepts.
- Robust analytical and troubleshooting skills.
- Ability to independently investigate and resolve complex production issues.
- Ability to communicate effectively with technical teams and Procurement/AP/Finance business stakeholders.

PREFERRED QUALIFICATIONS
- Coupa certification strongly preferred.
- Experience integrating Coupa with SAP ECC or SAP S/4HANA.
- Experience with Coupa InvoiceSmash/OCR or other invoice automation capabilities.
- Experience with middleware platforms such as SAP BTP/CPI, MuleSoft, Boomi, Informatica, or similar tools.
- Experience with ServiceNow, Jira, or similar ITSM/DevOps tools.

Technical Skills Coupa: Procurement, Invoicing, Receiving,



Suppliers, Approval Chains, Accounting, CSP, Catalogs/PunchOut

Integration: Coupa APIs, REST, cXML, XML, CSV, SFTP

ERP: SAP ECC / S/4HANA preferred

Processes: Procure-to-Invoice, Procure-to-Pay, Accounts Payable, Supplier Management

Support: Incident Management, Root Cause Analysis, Release Management, SIT/UAT

Tools: ServiceNow, Jira, API testing and integration monitoring tools

DETAILED RESPONSIBILITIES

Coupa P2I Platform Management

- Own day-to-day technical support and administration of the Coupa Procure-to-Invoice process.
- Support the complete P2I lifecycle, including:

- Requisitions

- Purchase Orders

- Catalogs and PunchOut

- Receiving

- Invoicing
- PO and non-PO invoices

- Invoice matching

- Approval workflows

- Accounting/cost center coding

- Supplier invoicing

- Invoice exceptions

- Credit memos
- ERP posting and payment-related integrations
- Configure and maintain Coupa business rules, approval chains, accounting structures, tolerances, invoice matching rules, and user permissions.
- Troubleshoot functional and technical issues across Procurement and Accounts Payable processes.

Coupa Technical & Integration Support
- Manage and troubleshoot integrations between Coupa and ERP/financial systems, preferably SAP.
- Support inbound and outbound Coupa integrations using:

- Coupa APIs

- REST APIs
- Flat-file/SFTP integrations
- cXML

- XML

- CSV

- Middleware/integration platforms

- Support integrations for

- Suppliers

- Users

- Cost centers

- Chart of accounts

- Purchase orders

- Receipts

- Invoices

- Accounting data

- Payment/status information
- Analyze integration failures and coordinate resolution with ERP, middleware, infrastructure, and vendor teams.
- Monitor scheduled interfaces and proactively identify recurring failures or data-quality issues.

Invoice & Accounts Payable Processes
- Support complex invoice scenarios, including:
- PO-backed invoices
- Non-PO invoices

- Multiple cost centers

- Split accounting
- Line-level accounting

- Tax

- Freight

- Matching exceptions

- Invoice holds

- Duplicate invoice prevention




- Configure and support invoice approval workflows based on business requirements such as cost center, legal entity, department, account, invoice amount, and other accounting attributes.
- Partner with Accounts Payable to reduce invoice exceptions and improve touchless invoice processing.
- Support supplier invoice channels including CSP, SAN, cXML, and other electronic invoicing mechanisms.

Production Support & Operations
- Serve as an escalation point for Coupa production issues.
- Perform root-cause analysis and implement permanent corrective actions.
- Manage incidents, service requests, and problem records through ServiceNow or similar ITSM platforms.
- Monitor interface queues, failed transactions, integration jobs, and other Coupa operational processes.
- Coordinate issue resolution between Coupa, internal IT teams, suppliers, and third-party service providers.
- Maintain appropriate SLA performance for critical P2I processes.

Enhancements & Continuous Improvement
- Work with Procurement, AP, Finance, and business teams to identify opportunities for process improvement and automation.
- Translate business requirements into Coupa configuration and technical solutions.
- Evaluate Coupa capabilities before recommending custom development.
- Drive improvements in areas such as:

- Requisition automation

- Approval optimization

- Invoice automation

- Touchless invoicing

- Supplier enablement

- Exception management

- Spend compliance

- User experience
- Identify opportunities to increase adoption of standard Coupa functionality and reduce manual workarounds.

Release & Change Management
- Review Coupa releases and assess their impact on existing processes and integrations.
- Coordinate regression testing and business validation for Coupa upgrades.
- Manage configuration changes across development/test and production environments.
- Develop test scenarios and support SIT, UAT, regression testing, and production deployment.
- Maintain appropriate documentation and change-control procedures.

Security & Administration
- Support Coupa users, roles, permissions, and access controls, maintain appropriate segregation of duties
- Assist with Coupa audit, compliance, and access reviews.

Documentation Maintain technical and functional documentation including:
- P2I process flows
- Coupa configurations
- Integration specifications
- Interface mappings
- Approval workflow documentation
- Troubleshooting procedures
- Support runbooks
- Test scripts
- Release documentation
- Knowledge-transfer documentation

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