- Responsible for managing client servicing with key decision makers
- Subject matter expert for partners and internal staff for the assigned product
- Addresses the gaps identified between client requirement & the service provided
- Ensure that the service is delivered in accordance with the agreed service level agreement
- Act as a point of contact for any escalation or feedback from clients
- Announcements of recent updates and upcoming events/meetings
- Manage account renewal, customer support escalation
- Excellent Communication Skills
- Good knowledge of MS Office
- Open to travel

- Collaborate with the other functional Group to evaluate the product performance and to recommend refinements and improvements in service performance • Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client

- Ensure smooth support during renewal of account

. Point of engagement for handling and resolving customer grievances/queries/ Complaints and escalations.

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To ensure maximum Customer Satisfaction and giving prompt response to the client.

. Leadership mentoring and supervising, deciding and initiating action.

. To co-ordinate, interact and work closely with internal teamsIT/Networking/

Finance/CallCentre/Hospitals/Insurance companies for day to day requirements

And escalations from field.

. Tocustomizethedeliveryofservicestosuitdifferentbusinessneeds,maintaining

Client Relationship and Confidentiality.

. CoordinationwithbranchesPANIndiaandresolvingissuesandgrievancesifany.

. Recommendinginvestigations&verificationsofcasesanalysisRegion;,Disease,

Hospital & Claim amount.

. To maintain TAT for cashless & reimbursement claims both approval &claim;

Settlement as per SLA.

. To drive the settlement ratio of claims and review of outstanding claims of ageing

Wise claim

Interested candidates can share there resume on (phone hidden)

📌 Corporate Service Manager (Hyderabad)
🏢 MDIndia
📍 Hyderabad