Role & responsibilities

- Auditahighvolumeof customer interaction tickets on a daily basis for quality and accuracy

- Evaluateresponses for adherence to SOPs, brand guidelines, and communication standards

- Identify errors, gaps, and areas of improvement in agent responses

- Providestructured and actionable feedback to agents and stakeholders

- Ensureconsistency in tone, language, and messaging across all interactions

- Maintaindetailed quality reports and track performance metrics

- Collaborate with internal teams to drive continuous process improvement

- Supportinenhancing overall customer experience through quality control measures

Preferred candidate profile

- Excellent command over the English language (written, verbal, and comprehension)
- Basicunderstanding of Content moderation and ORM-related roles
- Comfortableworking in rotational shifts and rotational weekly offs
- Willingness to work on weekends as per business requirements
- Ability to handle high-volume auditing work with accuracy and consistency
- Strongattention to detail and analytical mindset
- Clearunderstanding and acceptance of the QC (Quality Check) role responsibilities

📌 Content Writer QC (New Delhi)
🏢 Repindia
📍 New Delhi