Key Responsibilities

- Coaching & Training:

- Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the business development teams.

- Conduct workshops and one-on-one coaching sessions to address individual and team needs.

- Provide live coaching and feedback on email drafts and customer calls.

Soft Skills Development:

- Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.

- Coach BDAs on building rapport and trust with customers.

Email Communication Training:

- Guide BDAs on writing concise, qualified, and engaging email responses.

- Teach techniques for personalizing customer communication.

Phone Communication Training:

- Develop strategies for effective discovery and follow-up calls.

- Train on managing tone, clarity, and confidence during phone conversations.

- Provide role-play scenarios and real-time feedback for call handling.

Performance Tracking & Feedback:

- Evaluate the BDAs' progress by reviewing email responses, call recordings, and mock scenarios.

- Offer constructive feedback and actionable steps for continuous improvement.

- Collaborate with managers to ensure the training aligns with team and organizational goals.





Content & Material Development:

- Develop communication training materials, guides, and frameworks for internal use.

- Create role-play scenarios and exercises to simulate real customer interactions.

Key Requirements

- Educational Background:

- Bachelor’s degree in communication, business administration, psychology, or a related field.

- Experience:

- Minimum 1 year of experience as a communications coach, sales trainer, or in a similar role.

- Experience working with sales or business development teams is a must.

- Skills:

- Strong understanding of email and phone etiquette for professional communication.

- Exceptional coaching and mentoring skills with the ability to identify individual strengths and weaknesses.

- Expertise in soft skills development, objection handling, and customer engagement.

- Knowledge of CRM tools and sales communication tools is a plus.

- Personal Attributes:

- Excellent verbal and written communication skills.

- Patience, empathy, and a keen ability to build trust and inspire growth.

- Analytical mindset to evaluate performance metrics and training effectiveness.

📌 Communication Coach/L&D Trainer (Bengaluru)
🏢 Insnap Technologies
📍 Bengaluru