Company Description iQor is a global customer experience solutions provider serving leading brands and backed by Mill Point Capital. With 45,000 employees across 10 countries, iQor leverages three decades of expertise and AI-driven innovation to support the entire customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable services that drive customer acquisition, engagement, and retention. iQor is powered by advanced analytics and a people-first culture that turn customer interactions into measurable business growth.

Recognized as a Great Place to Work® and a leader in CX excellence, iQor provides opportunities for growth in a dynamic, technology-enabled environment.

Role Description This is a full-time, in office Collections Specialist role based in Uttar Pradesh, India.

The Collections

Specialist will contact customers regarding outstanding balances, negotiate payment arrangements, and ensure timely cash collection in line with company policies and regulatory requirements.

Responsibilities include maintaining accurate records of all interactions, updating account information, and escalating complex cases as needed.



The role involves collaborating with customer service and finance teams to resolve disputes, clarify billing issues, and support overall credit and collections processes.

The Collections

Specialist is expected to meet performance targets, follow standardized workflows, and contribute to a positive, customer-focused experience.

Qualifications

- Strong Debt Collection and Cash Collection skills, with the ability to negotiate payment solutions professionally.
- Effective Communication and Customer Service skills to handle inquiries, resolve concerns, and maintain positive relationships.
- - Ability to work on-site in Uttar Pradesh, India and perform in a target-driven environment.
- Good analytical, problem-solving, and documentation skills, with attention to accuracy and compliance.
- Proficiency in relevant computer applications and CRM or collections systems.
- Prior experience in collections, customer support, or a finance-related role is an advantage.
- Minimum educational qualification: high school diploma or equivalent; higher education in business, finance, or related fields is beneficial.

📌 Collections Specialist (Uttar Pradesh)
🏢 Iqor
📍 Uttar Pradesh