- To handle delinquent portfolio from Bucket X to 180+ (Education Loan).
- To deliver 99 % productivity in Bucket X. Also, to keep 30 + and NPA to be the lowest.
- Regular timely visits on the cases which are not contactable in Bucket X; mandatory visits on all 30+ NPA cases and need to get regularized.
- Maintenance of the data records, meeting reviews targets.
- To maintain proper feedback files MIS need to be reported to the Manager daily.
- To maintain daily MIS report and DRR as per the target given. The timely updating of payments in the system as received from customers.
- To solve the query of delinquent customers and need to get the EMI from him on a regular monthly basis.
- Need to co-ordinate with Credit, Ops, Sales Dept and to solve the queries of delinquent customers if any.
- Ensure compliance with all relevant policies and procedures.
- Ensure adherence to prudent social and legal norms during customer interactions
Qualifications / Experience
- Graduate in any field. Postgraduation/ MBA
- Minimum 3 - 5 years of relevant collections experience
- Goal orientation, working effectively with the teams, interpersonal and influencing skills to manage customers effectively
- Proven track record of achieving deadlines and help in target achievement for the company.
- Excellent oral written communication skills in English as well as the local language (Haryanvi)
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