Job Title: Collection and Recovery Manager

Location: Janakpuri West, Delhi

Job Type: Full time

Preference -- female candidate

Company Overview: We are a leading Non-Banking Financial Company (NBFC) with a strong presence in the financial services industry. We are committed to providing easy access to personal loans while ensuring a high level of customer satisfaction. We are looking for a dedicated and motivated individual to join our Collection and Recovery team.

: We are seeking a highly skilled and results-driven Collection and Recovery Officer to join our team. The ideal candidate will have experience in personal loan collections within the NBFC or banking sector and will play a key role in managing overdue accounts, negotiating with clients, and ensuring timely recovery of dues. The role will require excellent communication, negotiation, and leadership skills, as well as the ability to travel across India for recovery activities.

Key Responsibilities:

Collection and Recovery:

- Handle collection activities for overdue personal loan accounts, ensuring timely recovery of dues.
- Negotiate payment terms and repayment schedules with clients.




- Maintain detailed records of communication, payment arrangements, and collection activities.

Customer Interaction:

- Communicate effectively with customers to understand their concerns and offer solutions for overdue payments.
- Maintain a professional and customer-centric approach while negotiating payment plans.

Debt Management:

- Assess and evaluate clients' financial situations and recommend appropriate recovery strategies.
- Monitor recovery progress and escalate unresolved accounts to senior management as needed.

Reporting & Documentation:

- Prepare and maintain reports on the status of collections and recovery progress.
- Keep detailed documentation on each case, including communication logs and actions taken.

Leadership & Coordination:

- Lead or coordinate with internal teams, if necessary, to ensure smooth recovery operations.
- Train and mentor junior staff, ensuring adherence to company policies and guidelines.

Interested candidate can share their CV's on [email protected] or whatsapp (phone hidden).

Taniya Gupta

HR

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