About the Role

We are looking for a Collection Executive who will be responsible for making regular calls to dealers, distributors, customers, and business partners to ensure timely collection of outstanding payments.

The candidate will manage customer-wise outstanding accounts, follow up on due and overdue invoices, obtain payment commitments, coordinate with the sales and accounts teams, and ensure that collections are received within the agreed timelines.

Key Responsibilities

Customer Calling & Payment Follow-up

- Make daily outbound calls to dealers, distributors, OEM customers, and other B2B clients for payment collection.
- Follow up on outstanding and overdue invoices as per the ageing report.
- Remind customers about upcoming payment due dates.
- Take explicit Promise-to-Pay (PTP) dates from customers and follow up until payment is received.
- Maintain regular follow-up with customers having long-pending outstanding amounts.

Outstanding & Recovery Management

- Monitor customer-wise outstanding balances and ageing.
- Prioritize high-value and overdue accounts for collection.
- Work towards reducing overall outstanding and overdue receivables.
- Escalate non-responsive or high-risk customers to the senior management.
- Follow up on broken payment commitments.

Coordination with Sales & Accounts

- Coordinate with the Sales Team regarding customer payment status.
- Coordinate with the Accounts Team for invoice, ledger, credit note, debit note, TDS, and payment-related queries.
- Identify and resolve payment discrepancies or billing-related issues.




- Share important customer feedback and payment concerns with the concerned team

Customer Relationship Management

- Maintain professional and positive relationships with dealers and customers while following up for payments.
- Handle customer objections and payment-related queries professionally.
- Understand the reason for delayed payments and communicate the same internally.
- Ensure firm but polite communication during collection calls.

Records & Reporting

- Maintain proper records of daily collection calls and follow-ups.
- Update customer payment commitments and follow-up status in the system/Excel/CRM.
- Prepare daily and weekly collection reports.
- Track promised payment dates and actual payment receipts.
- Maintain accurate customer-wise collection records

Required Skills
- Excellent communication and convincing skills.
- Strong follow-up and negotiation skills.
- Ability to handle customer objections professionally.
- Basic knowledge of Accounts Receivable / outstanding payments.
- Good knowledge of MS Excel and MS Office.
- Strong numerical and analytical ability.
- Target-oriented and persistent approach.
- Ability to maintain accurate records.
- Good coordination skills with Sales and Accounts teams.

Qualification & Experience
- Education: Graduate; B.Com/BBA preferred.
- Experience: 13 years in collection, tele-calling, accounts receivable, credit control, or B2B payment follow-up.
- Experience in laminates, building materials, plywood, furniture, interiors, hardware, or other B2B industries will be an advantage.
- Freshers with excellent communication and convincing skills may also be considered.

📌 Collection Executive (On-Call) (Surat)
🏢 Shiv Shakti Laminates
📍 Surat