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COCO (Company Owned Company Operated) Manager

Experience: 5–8 Years

Base Location: Delhi NCR (Travel to all COCO Showrooms)

Employment Type: Full time

About the Role We are looking for a highly energetic and execution-focused COCO Manager to lead the operations, sales and profitability of our Company Owned Company Operated (COCO) showrooms. The role is responsible for ensuring world-class customer experience, achieving retail sales targets, maintaining operational excellence and supporting the rapid expansion of DELTIC's company-owned retail network. Currently the company operates five COCO showrooms with ambitious expansion plans.

Key Responsibilities

- Manage the overall operations and profitability of all COCO showrooms.
- Drive monthly retail sales, enquiry conversion and customer satisfaction targets.
- Recruit, train, mentor and monitor showroom managers and sales consultants.
- Ensure consistent implementation of DELTIC retail standards across all locations.
- Monitor daily showroom KPIs including footfalls, enquiries, bookings, deliveries and collections.
- Develop local marketing initiatives with the marketing team to improve showroom footfall.
- Coordinate with inventory, logistics and service teams for seamless vehicle availability and delivery.
- Ensure proper display standards, visual merchandising and brand identity.
- Review showroom profitability, operating costs and productivity.
- Implement SOPs for sales, customer engagement and complaint resolution.
- Conduct periodic audits and submit MIS reports to senior management.
- Support identification and launch of new COCO locations.





Customer Experience & Retail Excellence

- Deliver a premium and consistent buying experience.
- Handle customer escalations and ensure timely resolution.
- Improve customer retention, referrals and repeat business.
- Build a culture focused on service excellence and accountability.

Ideal Candidate Profile

- 5–8 years' experience in automobile, EV or organised retail showroom operations.
- Experience managing multiple outlets or dealership operations is preferred. • Strong exposure to retail sales, team management and customer service. • MBA or Graduate in Business, Marketing or related discipline preferred.
- Willing to travel extensively across COCO locations.

Key Skills & Competencies

• Retail Operations Management

- Showroom Profitability
- Sales & Target Achievement
- People Leadership
- Customer Experience
- Inventory Coordination
- MIS & Reporting
- Process Implementation
- Training & Coaching
- Problem Solving

What We Value

- Ownership mindset with a bias for execution.
- Strong commercial orientation and customer focus.
- Ability to build high-performing retail teams.
- Attention to detail and process discipline.
- Comfort working in a fast-growing organization.

What Success Looks Like

- Achievement of retail sales and profitability targets.
- Consistent customer satisfaction across all COCO outlets.
- High productivity of showroom teams.
- Reduced operational inefficiencies and faster issue resolution.
- Successful launch and stabilisation of new COCO showrooms.
- Strong contribution towards retail expansion strategy.

Reporting Reports to: Sales Head / CEO

📌 COCO (Company Owned Company Operated) Manager (Delhi)
🏢 RECEX
📍 Delhi