Job Purpose Plan and lead management of project lifecycle for changes in processes and systems owing to scope for FPC process improvements, new product introductions, and regulatory changes; Ensure focus on AOP and critical FPC projects to deliver as per expectations and timelines and ensure consistency of charges across all customer collaterals & system. Additionally, close watch on control & timely Audit of all FPC parameters which includes PPG, Fees, Charges, Collaterals & Systems.

Duties and Responsibilities

- Serve as a Single Point of Contact setting up the FPC processes across 34 businesses, Ensure adherence on non-negotiable processes
- Engage in any new, existing product & processes from FPC standpoint of view, suggest changes as & when required
- Design & execute IT built to control FPC processes
- Create FPC culture in all 34 businesses - design R&R;, Knowledge series, testimonials, etc
- Responsible for Audit & control of product programs
- Work closely with multiple internal clients & external partners to understand and contribute to improving the processes and their Fees & Charges
- Continuously assess competition activities and do interventions to achieve our FPC goals
- Create training content & liaisoning with the school of operations to execute for end users (Product & COE teams)
- Conduct regular and detailed reviews with business teams to understand their processes and devise solutions to business from FPC standpoint of view
- Proficient at analyzing process trends to provide critical inputs & formulating alerts for seniors.
- Proficient in managing and leading teams for running successful process operations and experience of implementing procedures & service standards for business excellence.
- Excellent people management skills with abilities in formulating & implementing tactical initiatives to achieve corporate strategic goals.

Audit Trail Document

- Business-wise control on the content of Audit trail document




- RCA on cases where Audit trail has not been generated

Collateral management

- Manage customer-facing collaterals (App form, sanction cum agreement & welcome letter) - Modification, addition & deletion without disturbing business.
- Ensure all available fields of collaterals should be agile to avoid a mismatch on charges levied & charges available on collaterals

Team development

- Participate in the recruitment process to identify the right talent for various positions within the team
- Determine individual training needs and development plans to build expertise and enhance skills in the team
- Conduct product and process-related training.
- Establish individual performance expectations and regularly review the individual performance of the team
- Identify and create development opportunities for team members to enhance functional & business knowledge related to Charges maintenance & its business relevance
- Set objectives, conduct reviews, and close appraisal processes for the team as per timelines

Key Decisions / Dimensions

- Recommendations on the improvements of Charges maintenance processes
- Decision on communication of relevant charges to customers through different collaterals

Major Challenges

- Ensuring no mismatch of charges in PPG vs Collaterals vs LMS
- Engagement with multiple stakeholders to drive processes

Required Qualifications and Experience a) Qualifications b) Graduation / Post graduations c) Work Experience

- Minimum 5 years of experience in financial industry
- Strong lending domain and process understanding
- Strong stakeholder management skills d) Understanding of lending systems (LMS, CRM, Salesforce, Montran, PLF etc. basis the role)

Locations BASIC SECTION

Job Level: GB05

Job Title: Cluster Manager - Operations And Service, Customer Experience, FPC- Ops Unit

Job Location Country: India

State: MAHARASHTRA

Region: West

City: Pune

Location Name: Pune Corporate Office - Mantri Tier Megapolis

📌 Cluster Manager - Operations and Service... (India)
🏢 Bajaj FinServ
📍 India