Cluster Manager will be responsible for managing the sales and operations activities within a designated cluster of locations. This role involves driving sales growth, overseeing daily operations, and leading a team of Centre Managers to deliver business & experience objectives. .
Key Responsibilities:
1. Sales Management:
Develop and execute sales strategies to achieve revenue targets for the cluster. Monitor sales performance daily and implement action plans to address any issues or opportunities in real time
Foster relationships with Centre Managers and stakeholders to drive business growth month on month
1. Operations Management:
Oversee day-to-day operations across all locations within the cluster. Ensure productive and effective operational processes by solving facilities and customer issues to deliver stellar experience.
Implement best practices and standardize procedures ensure the audits are defectfree.
1. People Management:
Lead, mentor, and motivate the sales and operations teams to achieve their best performance. Conduct regular performance reviews and provide feedback to team members.
Recruit, train, and onboard new team members as needed.
Requirements-
Proven experience in sales and operations management, preferably in a multi-location environment like retail chains with at least 3 years of experience
Strong leadership and people management skills with the ability to inspire and develop a team.Excellent communication, negotiation, and problem-solving abilities.
Analyze and interpret complex data sets using MS Excel, including pivot tables, VLOOKUP, and advanced formulas to take informed decisions